Refund Policy

General Policy

Credit purchases are generally non-refundable once the transaction is completed. This is because credits can be immediately used for services and represent a form of digital currency within our platform.

Exceptions

We may issue refunds in the following circumstances:

• Accidental Purchase: You may contact us if you believe you made an accidental purchase. All requests will be reviewed and decided on a case-by-case basis, subject to verification.
• Duplicate Charge: If you were charged multiple times for the same transaction due to a technical error.
• Service Failure: If our services failed to deliver due to technical issues on our end, and credits were consumed without successful outcomes.
• Unauthorized Transaction: If your payment method was used without your authorization, subject to verification.

How Credits are Consumed

Credits are only consumed for successful outcomes:

• Appointment booked: 3 credits
• Callback request: 2 credits
• Reminder confirmation received: 1 credit

Disputing Credit Consumption

If you believe credits were incorrectly consumed due to a system error, you may submit a dispute within 7 days of the transaction. We will investigate and, if the error is confirmed, restore the credits to your account.

Credits will not be refunded or restored for:

• Customer no-shows or cancellations
• Low-quality AI interactions (you are responsible for training your AI assistant)
• Customer disputes or complaints
• Changes in business circumstances

How to Request a Refund

To request a refund, please:

1. Contact us at [email protected] within the applicable timeframe
2. Include your account email address
3. Provide the transaction ID or payment reference
4. Explain the reason for your refund request
5. Provide any supporting documentation or screenshots

Processing Time

We will review your refund request within 14 business days. If approved, refunds will be processed within 7-14 business days and credited back to the original payment method. Please note that your bank or payment provider may take additional time to process the refund.

Service interruptions, downtime, or technical issues do not entitle users to refunds, credits, or compensation. This includes but is not limited to:

• Scheduled maintenance and system updates
• Unscheduled downtime or technical difficulties
• Interruptions caused by third-party services (WhatsApp, Google Calendar, payment processors, etc.)
• Network connectivity issues
• Force majeure events or circumstances beyond our control

Our services are provided "as is" and "as available" without guarantees of uptime or availability. Please refer to our Terms of Use and Disclaimer for more information about service availability and limitations of liability.

Voluntary Termination

If you voluntarily close your account, unused credits are generally non-refundable. However, we may consider refund requests on a case-by-case basis for accounts with significant unused credit balances that were purchased within the last 30 days.

Involuntary Termination

If we terminate your account due to violations of our Terms of Service, all unused credits are forfeited and no refunds will be issued.

If we offer subscription plans in the future:

• Subscriptions are billed in advance and are non-refundable
• You may cancel at any time, but will have access until the end of the billing period
• No prorated refunds for partial months
• Exceptions may be made for technical issues that prevent service use

Free credits, promotional credits, and bonus credits are:

• Not eligible for cash refunds
• Non-transferable
• May expire according to promotional terms
• Cannot be combined with refund requests

If you initiate a chargeback with your bank or payment provider:

• Your account will be immediately suspended pending investigation
• All credits will be frozen
• If the chargeback is found to be unjustified, your account may be permanently terminated
• You may be liable for any fees or costs we incur due to the chargeback

Please contact us first to resolve any payment disputes before initiating a chargeback.

For refund requests or questions about this policy, please contact us:

We aim to respond to all refund requests within 14 business days.