Last updated: 8 February 2026
The information provided by Fiflab ("we," "us," or "our"), operated by Studykay Pte Ltd, on our website and through our WhatsApp AI assistant services is for general informational purposes only. All information is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the site or our services.
Our AI assistant and platform are not intended to provide professional advice of any kind, including but not limited to:
You should consult with qualified professionals for advice specific to your situation.
Our WhatsApp AI assistant technology, while advanced, has inherent limitations:
You are responsible for monitoring your AI assistant's performance, training it appropriately, and intervening when necessary to ensure quality customer interactions.
While we strive to provide reliable and consistent service, we cannot guarantee uninterrupted availability or error-free performance. Our services may be subject to downtime, interruptions, or technical issues beyond our control, including but not limited to WhatsApp platform outages, network issues, or third-party service disruptions. We are not responsible for any losses or damages resulting from service interruptions.
While we make efforts to ensure data accuracy, we do not guarantee that all information processed, stored, or transmitted through our platform is accurate, complete, or up-to-date. Users are responsible for verifying the accuracy of their data, their knowledge base content, and any information provided by our AI assistant to customers.
Our platform integrates with third-party services and applications, including but not limited to:
We are not responsible for the availability, functionality, performance, or policies of these third-party services. Any issues with third-party integrations should be addressed directly with the respective service providers. Changes to third-party services may affect our platform's functionality.
Our services depend on the WhatsApp platform. We are not affiliated with, endorsed by, or sponsored by WhatsApp or Meta. Changes to WhatsApp's terms of service, API, or policies may affect our services. You are responsible for complying with WhatsApp's terms of service and policies when using our platform.
While our AI assistant is designed to help improve business processes and outcomes, we make no guarantees regarding specific business results, increased sales, improved conversion rates, reduced no-shows, or other performance metrics. Results may vary significantly based on numerous factors including industry, implementation quality, knowledge base content, usage patterns, and customer demographics.
Credits are consumed only for successful outcomes (appointments booked, callbacks requested, reminders confirmed). However:
Users are responsible for ensuring their use of our services complies with all applicable laws, regulations, and industry standards in their jurisdiction. This includes but is not limited to data protection laws (PDPA), communication regulations, anti-spam laws, and industry-specific compliance requirements. We do not provide legal advice regarding compliance obligations.
You are solely responsible for the content of communications sent through our platform, including AI-generated messages, broadcast messages, and appointment reminders. We are not responsible for any disputes, complaints, or legal issues arising from your communications with customers. You must obtain appropriate consent from customers before sending them messages.
Our website may contain links to external websites that are not provided or maintained by us. We do not guarantee the accuracy, relevance, timeliness, or completeness of any information on these external websites. We are not responsible for the content, privacy practices, or terms of service of linked sites.
Our services are provided on an "as is" and "as available" basis. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to:
By using our services, you acknowledge and agree that you are responsible for:
While we implement security measures to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security. You are responsible for maintaining the security of your account credentials and notifying us immediately of any unauthorized access.
This disclaimer may be updated periodically to reflect changes in our services, technologies, or legal requirements. We recommend reviewing this disclaimer regularly. Your continued use of our services after any changes constitutes acceptance of the updated disclaimer.
If you have questions about this disclaimer, please contact us at:
Email: [email protected]